Hearing Aid Service

How Do We Service Hearing aids at Sonant Hearing Clinic

Service of hearing aids depends on the type of hearing aid. We typically invite patients back every 6 months for hearing aid servicing. We would also see patients dispensed with aids elsewhere or online for routine service appointments if required.

A service appointment at Sonant Hearing Clinic

This includes

• Visual examination of the outer ear, ear canal and eardrum

• Visual examination of the hearing aid and its accompanying dome or earmould for cracks, corrosion, loose connections or general wear and tear.

Service of Receiver in the canal (RIC/ RITE) hearing aids at Sonant Hearing Clinic

• Check the connection between the receiver wire and the body of the hearing aid

• Checked the tensile strength of the receiver wire for over flexibility (for wearers for often pull out units from their ears using the wires!)

• Check the sound outlet and filter of the receiver

• Check the dome for pliancy, blockage, tears, and moisture

• Check the microphone for debris

• Check the program and or volume button, multi-function buttons for sensitivity, stiffness

• If battery-operated, check for corrosion around battery drawer

• If rechargeable, check the charger connection points for debris. Check battery door for easy opening and closing.

• Check the hearing aid charger box for dust or debris which can interrupt the connection to the hearing aids

• Check custom RIC mould ear moulds or CRTE for cracks, ear wax blockage

• Moisture vacuum with professional vacuum system

• Subjective listening check

Service of Behind the ear hearing aids (BTE) at Sonant Hearing Clinic

• Check the hearing aid body for cracks or loose components

• Check the hearing aid shoulder/elbow for moisture,  deformed shape, missing filters, moist filter, gap in connection to body of hearing aid.

• Check the tubing for moisture, wax or splits and loose connections.

• Check the sound outlet of the hearing aid.

• Check the earmould or coupled dome for pliancy, blockage, tears, and moisture

• Check the microphone for debris

• Check the program and or volume button, multi-function buttons for sensitivity, stiffness

• If battery-operated, check for corrosion around battery drawer. Check battery door for easy opening and closing.

• If rechargeable, check the charger connection points for debris. 

• Check the hearing aid charger box for dust or debris which can interrupt the connection to the hearing aids and clean

• Check custom RIC mould ear moulds for for cracks, ear wax blockage

• Moisture check hearing aid with professional vacuum system

• Subjective listening check

Service of In the canal hearing aids (ITE/ CIC/ IIC) at Sonant Hearing Clinic

• Check the microphones for debris

• Check the sound outlets for blockages

• Check the program and or volume control button

• Check the hearing aid body for cracks or loose components

• Check the program/or volume button/ multi-function button for stiffness or if too loose when pressed.

• If battery-operated, check for corrosion around battery drawer. Check battery door for easy opening and closing.

• If rechargeable, check the charger connection points for debris on the hearing aids.

• Check the hearing aid charger box for dust or debris which can interrupt the connection to the hearing aids.

• Moisture check hearing aid with professional vacuum system

• Subjective listening check

If you would like your hearing aids serviced as described above. Feel free to call us at Sonant Hearing Clinic for your own hearing aid servicing. 01634 479 550 or email us at hear@sonanthearing.co.uk

Hearing aid service is included with our hearing aid and aftercare service packages.

Reference: Vonlanthan, A. & Arndt, H. (2007) ’, in Hearing Instrument Technology for the Hearing Health Care Professional. 3rd edition. Place of publication: Thomson Publisher, pp. ‘Chapter 8, pp 143-150.